USER GUIDE
TERMS of SERVICE
When using an island-hopping rental car, please be sure to read the rental car terms and conditions.
If you would like to prepare contract documents in advance, please use the PDF files available for download on this page.
When using a rental car, please be sure to read the terms and conditions and agree to them before making a reservation.
USAGE FLOW
1.Reservation
You can make a reservation from this website or by phone.
When making a reservation online, please enter your desired date of use.
When making a reservation over the phone, please provide us with the necessary information such as your desired date and contact details.
2.Date of useWe will take you to the airport.
For customers spending 10,000 yen or more, we will provide free transportation to New Chitose Airport.
*Only available from New Chitose Airport to the office (7-1-31 Asahimachi, Chitose City, Hokkaido).
Transfer to the airport: We will transfer you to the airport according to your schedule.
Contact information after arrival → 090-5489-5678 Tsuyoshi Aoyama
3.Reception/departureYou can use it quickly with a simple procedure.
Reception and rental procedures will be carried out at the Shimameguri Rental Car Office.
We will exchange the "Rental Agreement". Please check the current scratches and malfunctions of the rental car with our staff.
The process takes approximately 10 minutes and you can leave immediately.
4.ReturnPlease be careful not to be late.
Please allow time for the return process. Please be careful not to miss your flight.
Please arrive at the office at least 1 hour before your flight departure time. When you arrive at the parking lot, the office staff will check the condition of the rental car (scratches, defects, etc.) and then settle the charges for excess time, etc. It may take some time depending on the situation.
Customers who spend more than 10,000 yen will receive free transportation from our office. Please feel free to tell us.
*We cannot be held responsible if you are unable to arrive in time for your flight due to various procedures or traffic conditions.
We ask that rental cars be returned with a full tank of fuel.
Please refuel at the nearest gas station before returning the vehicle.
If you do not return the vehicle with a full tank, we will charge the amount set by our company (40 yen per kilometer traveled).
(Fractions less than 1km will be rounded up)
If you wish to extend your contract period, please contact our office in advance.
(Please note that if you exceed the limit without contacting us, you will be required to pay a separately determined excess charge.)
You cannot drop off the vehicle. Please pick up your return at our office.
RESERVATIONS|About reservations
- ◎ About departure date
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Please make a reservation on the island tour rental car online site or call the office.
090-5489-5678
Reception hours 06:00-22:00
- ◎ Reservation period
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1.Reservations can be made at least one day before the date of use.
- 2.Reservations can be made for a maximum of 60 days.
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*If you cannot make a reservation from this ste, please contact us by phone.
090-5489-5678
Reception hours 06:00-22:00
- ◎ Usage fee
- 1.If the usage period is 60 days or more, there is a long-term rental discount. Please feel free to contact us.
- 2.About additional charges
・Insurance fee
・Child seat 1000 yen/day ~
・Junior seat 500 yen/day ~ - 3.Prices vary depending on the season.
- ◎ Contents that cannot be reserved from this site
- 1.Reservation for rental car rental on the same day or the next day
- 2. Long-term rental car reservations for 60 days or more
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3. Please feel free to contact us if you have any requests that cannot be reserved through this site.
090-5489-5678
Reception hours 06:00-22:00
- ◎What to bring
- 1. Driver's license for all drivers (copies will be requested)
- 2.If using ETC, ETC card
- ◎Usage fee
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Please pay the usage fee in advance before departure.
We also accept cash or PayPay as a payment method. If you make an advance reservation online from this site, you can also use a credit card.
CHANGE|Change/cancellation of reservation
If you need to change or cancel your rental car reservation, please do so as soon as possible.
If you cancel your reservation, you will be charged a reservation cancellation fee (cancellation fee) depending on the number of days.
Please note that if a rental car rental contract is not concluded within one hour of the scheduled departure time, your reservation will be canceled and you will be charged a reservation cancellation fee.
- ◎How to change
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Please contact me by phone.
Depending on the date and time, we may not be able to make the changes you desire. Please note.
Depending on the number of days until the rental car rental date, a cancellation fee will be charged at the same rate as the reservation cancellation fee (cancellation fee) for the difference in days.
- ◎How to cancel
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Please contact me by phone.
If you cancel your reservation, you will be charged the following reservation cancellation fee (cancellation fee).
*Please note that if we do not hear from you more than one hour after the scheduled departure time, your reservation will be cancelled.
| 7 days before boarding date | Free of charge |
| 6 to 3 days before boarding date | 20% of the planned basic fee |
| Two days and one day before boarding date | 30% of the planned basic fee |
| Ride date or if the boarding date has passed | 50% of the planned basic fee |
QUESTION
- Q1. I would like to know the details of the charges.
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Rental car fees are the "basic fee" + "deductible compensation fee (optional)".
Other options such as child seats, insurance enrollment, etc. will be added as necessary.
- Q2. About payment methods
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Payment methods are available: cash, PayPay, and credit card (online advance reservations only).
Please pay in advance at the store on the day you rent a car.
- Q4. Is it possible that the car I reserved cannot be rented?
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In the event of an accident or sudden engine trouble, it may not be possible to complete repairs or maintenance by the date of use.
Alternatively, if two vehicles are reserved at the same time, a substitute vehicle may be used. Please note.
- Q5. Is it okay to have one license for one person?
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A driver's license is required for everyone who will be driving.
Please note that if you do not present your driver's license on the day of the event, we will refuse to drive or will not be able to lend you the vehicle.
- Q6. Can I rent with an international driving license?
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You can use this service with a driver's license valid in Japan (including international driver's licenses and foreign driver's licenses).
When renting a car, you must present your international driver's license and passport.
- Q7. Can I borrow a child seat?
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We can rent one unit for ¥1,100 (tax included).
Children under the age of 6 are legally required to use a child seat.
We recommend using a junior seat until the child is around 10 years old (height: 135 cm or less, 36 kg or less).
INSURANCE
- Scope and limit of compensation
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In the unlikely event that you are involved in an accident, you will be covered within the following compensation limits.
1. Personal compensation Unlimited per person
2. Property compensation Unlimited per accident (deductible 50,000 yen)
3Personal Injury Coverage Unlimited per person
4.Vehicle compensation Up to the vehicle market value per accident (exemption: 100,000 yen per accident)
*The "Compensation Detailed PDF" is important, so please check it in advance.
